So for those of you that know me... I can be a bit obsessive about travel details. So imagine my confusion when it turns out that I booked my flights and my wife's return flight from her sister's wedding in Lake Placid... on the wrong days. Entirely wrong. I called Cape Air, was put on the phone with Andrea in about 2 minutes. Approximately 2-3 minutes later, courteous as can be, Andrea had us switched on to the proper flights. No charge, no hassle.